• Please contact NovoCare® Customer Care Centre on 1800 668 626 or email aunrccc@novonordisk.com to report your broken insulin delivery device.
  • A replacement NovoPen® 4 can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators.  NovoPen® 4 is also available free of charge through your local pharmacy.
  • A replacement NovoPen Echo® can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators. NovoPen Echo® is not available through your pharmacy.

  • A replacement NovoPen® 4 can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators. NovoPen® 4 is also available free of charge through pharmacies.
  • A replacement NovoPen Echo® can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators.  NovoPen Echo®  is also available free of charge through your local pharmacy.

  • NovoPen® 4 is available from selected healthcare professionals, such as endocrinologists or diabetes educators. They are also available free of charge through your local pharmacy.
  • NovoPen Echo® is available from selected healthcare professionals, such as endocrinologists or diabetes educators. NovoPen Echo® is not available through your pharmacy.

  • A spare NovoPen® 4 can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators. They are also available free of charge through pharmacies.
  • A spare NovoPen Echo® can be obtained from our NovoCare® Customer Care Centre or selected healthcare professionals, such as endocrinologists or diabetes educators. NovoPen Echo® is not available through your pharmacy.

You can obtain another record book via the below options:

  • NovoCare® Diabetes Record Books will still be available from major specialist centres and hospitals. Please ask your physician or diabetes educator.
  •  NovoCare® Diabetes Record Books may be purchased through your pharmacy, where they may be ordered from their wholesaler. Please contact your local pharmacist.

NovoFine® needles can be obtained free of charge from a Diabetes Australia access point pharmacy for eligible patients. If you are not eligible then NovoFine® needles can be purchased from your local pharmacy.

NovoFine® needles come in different dimensions to ensure an optimal needle for each individual patient. NovoFine® needles are available in three different combinations of needle diameter and length:

Diameter                          Length                Pack Size

32G                                    4 mm                  100

32G tip                              6 mm                  100

30G                                    8 mm                  100

Gauge: a standard of measure, which refers to the size of the bore or hole of the needle – i.e. its diameter. Therefore, the higher the gauge, the thinner the needle.

Length: as described, the actual length of the needle in mm.

Diameter: this is measured by “gauge” and is the size of the bore or hole of the needle in mm.

NovoFine® Autocover® is an injection needle with an automatic safety lock that is designed to reduce needle stick injury. The plastic shield on NovoFine® Autocover® hides the needle from view and may help reduce needle anxiety.

NovoFine® Autocover® can be purchased through your local pharmacy. The pharmacy can order the NovoFine® Autocover® through their wholesaler.

No, Novo Nordisk does NOT recommend the use of expired insulin. 

After the last day of the ‘Expiry’ month specified on the product label.

Your insulin is only available by prescription. You will need to obtain a new prescription from your doctor. Once you have the prescription this needs to be taken to your local pharmacy, so the pharmacy can dispense the medication for you.

NovoFine® Needle Removers are only available through our NovoCare® Customer Care Centre. We would be happy to provide you with a NovoFine® Needle Remover free of charge. Please contact us on 1800 668 626 or email your request to aunrccc@novonordisk.com .

Novo Nordisk does not manufacture blood glucose meters. For enquiries relating to blood glucose meters, please contact the relevant manufacturer.

Novo Nordisk does not manufacture any test strips or batteries for your blood glucose meter. For enquiries relating to batteries & test strips, please contact the relevant manufacturer.

Novo Nordisk does not manufacture insulin pumps. For enquiries relating to insulin pumps, please contact the relevant manufacturer.

No, Diabetes Australia has a range of cooling wallets that can be used for travelling. We would recommend that you try contacting Diabetes Australia on 1300 136 588 or click on the link to view the cooling wallets that are available: Cooling Wallets and Cases – Diabetes Shop .

Dispose of your used insulin cartridges & disposable insulin delivery devices safely into a yellow plastic sharps container.

Always remove the needle first and place into a sharps or sealed puncture resistant container (not glass), with a screw on lid before disposing of the device. Take the sealed container to your local pharmacy or local hospital who may be able to dispose of it for you.

If you have any problems with sharps disposal in your area please call the Diabetes Australia on 1300 136 588 (all states) or find a location at: https://www.safesharps.org.au/

The Consumer Medicine Information (CMI) for GlucaGen® HypoKit states “GlucaGen® HypoKit should be stored at room temperature (i.e. less than 25°C). Avoid freezing to prevent damage to the glass syringe.”

It is preferred that GlucaGen® HypoKit be stored at room temp (below 25°C) because cold fluids tend to sting more when injected but refrigerating the product will not damage it. If refrigerated storage is used, be careful not to freeze the product as this may cause damage to the glass syringe which may compromise the sterility of the water for injection.