The information in the links below is intended for healthcare professionals. If you are not a healthcare professional, please visit the ‘For patients’ tab on our home page.

Novo Nordisk recommends storage in accordance with the product labelling. Novo Nordisk is unable to provide guidance on the stability of products which are no longer within Novo Nordisk control. Novo Nordisk cannot guarantee the stability of cold chain products outside of their recommended 2-8oC storage range.

Please contact our NovoCare® Customer Care Centre directly on our toll free number 1800 668 626 or via email aunrccc@novonordisk.com to report the issue.

NovoPen® 4 blue and silver are now available to order via the DHL iStore. You will need to log on to the DHL iStore (http://direct.dhl.com) and click on the Novo Nordisk logo. If your pharmacy does not have a DHL iStore login, you can contact DHL on 1300 279 518 from Monday to Friday between 9am and 5pm and request a username/password. Please note that a limit of 4 x NovoPen® 4 insulin delivery devices apply per order (2 of each colour). 

No, unfortunately NovoPen Echo® is only available in Australia from selected healthcare professionals, such as endocrinologists or diabetes nurse educators. NovoPen Echo® is available for patients using Novo Nordisk insulins that require an insulin delivery device with half unit dosing and a dose memory function. Your patient can contact our NovoCare® Customer Care Centre directly on 1800 668 626 or via email aunrccc@novonordisk.com to obtain a NovoPen Echo®.

Yes, Novo Nordisk Penfill® 3mL cartridges can be used with Novo Nordisk insulin delivery devices (such as a NovoPen® 4 and NovoPen Echo®).

NovoCare® Diabetes Record Books may be purchased through your pharmacy’s wholesaler.

An editable blood glucose record form is available on our Novo Nordisk website ( www.novonordisk.com.au , under For patients>  Weekly Insulin and Blood Glucose Record

Growth hormone is available to order via the DHL iStore. You will need to log on to the DHL iStore (http://direct.dhl.com) and click on the Novo Nordisk logo. If your pharmacy does not have a DHL iStore login, you can contact DHL on 1300 279 518 from Monday to Friday between 9am and 5pm and request a username/password. Please note, to support patient care (including Quality Use of Medicines principles) you will need to add consumables (needles and sharps container) to your order. The needles and sharps containers are supplied free of charge. 

You will need to place another order for a sharps container and needles free of charge through the DHL iStore (http://direct.dhl.com.) Alternatively, you may contact DHL on 1300 279 518 from Monday to Friday between 9am and 5pm for further assistance.  A limit of 1 x sharps container and 2 x boxes of NovoFine® needles applies per patient.

To retrieve your DHL iStore username and/or password, please visit http://direct.dhl.com and click ‘Need help signing in? Click here’. Alternatively, please contact DHL on 1300 279 518 from Monday to Friday between 9am and 5pm.

Support for pharmacy through the SaxendaCare® line is available by phoning 1300 079 839 from Monday to Friday between 9am and 5pm.

NovoFine® Needle Removers are only available through our NovoCare® Customer Care Centre. A pharmacy or patient may contact NovoCare® Customer Care Centre directly to order NovoFine® Needle Removers for individual patients.

If you require NovoFine® Needle Removers for an aged care facility, we require the aged care facility to contact NovoCare® Customer Care Centre directly on 1800 668 626 or email their request to aunrccc@novonordisk.com .

Please note that the NovoFine® Needle Removers have not been designed specifically as a safety device and no clinical data is available surrounding its use as a safety device. NovoFine® Needle Removers have been designed as an aid to assist people who have manual dexterity limitations to remove NovoFine® needles from Novo Nordisk insulin devices.

NovoFine® Needle Removers are supplied free of charge.

 

NovoFine® Autocover® is an injection needle with an automatic safety lock that is designed to reduce needle stick injury. The plastic shield on NovoFine® Autocover® hides the needle from view and may also help to reduce needle anxiety.

NovoFine® Autocover® can be purchased through your wholesaler. 

The Consumer Medicine Information (CMI) for GlucaGen® HypoKit states ‘GlucaGen® HypoKit should be stored at room temperature (i.e. less than 25°C). Avoid freezing to prevent damage to the glass syringe.’

It is preferred that GlucaGen® Hypokit be stored at room temperature (below 25°C) because cold fluids tend to sting more when injected, but refrigerating the product will not damage it. If refrigerated storage is used, be careful not to freeze the product as this may cause damage to the glass syringe which may compromise the sterility of the water for injection.

Available resources may be found under the ‘For healthcare professionals’ tab on our novonordisk.com.au website.

Should you require further information, please contact your local representative. If you do not know who your local representative is, please contact our NovoCare® Customer Care Centre directly on our toll free number 1800 668 626, or via email aunrccc@novonordisk.com .