How to report a side effect

In case of a severe side effect taking place, please seek immediate help from your local hospital or healthcare professional.

Your information about side effects can help us ensure the safety of our products. If you have experienced a side effect to a Novo Nordisk product, we encourage you to also report this to Novo Nordisk. 
 

Contact Novo Nordisk

Report directly to Novo Nordisk:

Email: aunrccc@novonordisk.com
Phone:
1800 668 626 (within Australia)
+612 8858 3600 (outside Australia) 
0800 733 737 (within New Zealand)
 

What information to provide

When reporting side effects please provide the following information if possible:

 

 
Product details

  • Name of product?
  • What was the product taken for?
  • How do you take the product (dose, how often)?
 

Side effect details
  • What happened?
  • Did you receive treatment for the side effect?
  • Have you recovered?
 

Patient details
  • Female or male?
  • Age
 

Reporter details
  • Name
  • Contact details
 

Data privacy

  • All personal information reported in relation to a complaint or a side effect will be processed in accordance with applicable data protection legislation.
  • Your report is used solely for the scientific evaluation of the medicine  and product quality.
  • Side effects are filed in our global safety database and the data is regularly analysed for overall patterns
  • Novo Nordisk may share reported complaints and side effects with health authorities as mandated by law. However, no personally identifiable details will be shared.
  • Novo Nordisk will retain the data as long as required by law.